Your next journey starts here.

You won’t have to worry about any changes to your existing reservation because of the transition to the new travel booking experience. You’ll still be able to view and manage your trip by navigating to the previous Capital One Travel or by calling the number on your confirmation email—keep in mind that call centers are busier than usual and wait times are long. For more information, refer to this article.

Yes and no. When you book through Capital One Travel, you have the option to link your airline loyalty account to your flight reservation(s), so you can continue to earn rewards. However, we’re unable to link to hotel loyalty programs through Capital One Travel.

Keep in mind, if you’re using an eligible Capital One credit card to book through Capital One Travel, you can earn elevated rewards.

• Venture cardholders earn 5 miles per dollar for hotel and rental car purchases.
• VentureOne cardholders earn 5 miles per dollar for hotel and rental car purchases.
• Spark Miles cardholders earn 5 miles per dollar for hotel and rental car purchases.
• Spark Miles Select cardholders earn: 5 miles per dollar for hotel and rental car purchases.

Yes! You can use your rewards to book flights, hotels and rental cars through Capital One Travel. The number of rewards needed for travel redemption varies and is based on the cost of the travel purchase.

If your travel transaction includes taxes, surcharges and fees, these expenses will be included in the overall calculation to determine how many miles are required for redemption.

Capital One Travel offers multiple features to help you get the best price.

With our price match guarantee, if you find a better price for a flight, hotel or rental car on another site within 24 hours of booking, we’ll refund you the difference. Simply, call us at 844-422-6922 to submit a price match claim with one of our servicing agents who will review your claim for eligibility.

We also proactively check our hotel rates against Expedia, Booking.com, Travelocity and Orbitz to give you the lowest hotel prices. There’s no action you need to take—just book confidently knowing that our rates for a given hotel are the same (or better) than what you’ll see for a comparable room on another site.

The following COVID policies and procedures have been put into place to ensure the health and safety of guests while visiting the Lounges:

Check-In

• The guidance of state and local governments in addition to health authorities will be followed.
• Guest temperatures will be taken before entry into the Lounge.
• Capacity within the Lounge will be limited and monitored.
• Wearing a face covering is required while visiting the Lounge, except while eating or drinking.
• Employees will wear face coverings at all times.
• Hand sanitizer stations will be located throughout each Lounge.

Amenities

• All amenities will be available in a limited capacity.
• Some amenities will be reservable at the Lounge check-in desk.
• Rooms and equipment will be cleaned and sanitized between every reservation.

Dining

• Seating arrangements have been arranged to allow for social distancing.
• Premium food offerings will still be available, but in pre-portioned plates at food areas throughout the Lounge.
• The full bar / beverage cocktail program will be available and seating will be limited at the bar to allow for social distancing.

Our promise to you, and our ask of you.

We welcome anyone who walks through our doors, and we’ll always treat you with respect and dignity—whether you’re a Capital One customer or not.

We simply ask you to treat us and your fellow travelers with respect and dignity, too. That means using this space as it’s intended, being considerate of others, and acting responsibly. Our Team Members will immediately address any behavior that makes people feel unsafe or unwelcome.

Thanks for helping make this an enjoyable experience for everyone—happy travels!

Yes, service animals, emotional support animals, as well as pets are welcomed in the Lounges.

If you are looking to bring your animal into one of the Lounges, please follow the Policies for Traveling with Animals to ensure the comfort and safety of all within the Lounge.

Please note that some Capital One Lounge locations may have different requirements for pets, emotional support animals and service animals based on local laws and health department regulations. If you have any questions, please ask at our check-in desk.

Pets, emotional support animals or service animals are the responsibility of their owner. Capital One is not responsible for any issues or incidents that arise from pets, emotional support animals or service animals being present in the Lounge.

Guidelines for Pets & Emotional Support Animals:

• Pets and emotional support animals are welcome to enter the Capital One Lounge as long as they remain in their closed carriers and with their owners at all times.
• Pets and emotional support animals are not permitted on furniture. Likewise, we ask that owners don’t bring their animals into food service areas (e.g., buffet line).
• The airport offers designated animal relief areas. We kindly ask that you leverage these facilities prior to and/or after your visit to the Capital One Lounge, as urinating and defecating are not permitted in the Lounge.
• Pets and emotional support animals must be clean, well-behaved, and under their owner’s control at all times.
• Should a pet or emotional support animal bark or growl repeatedly, bite, or otherwise exhibit disruptive behavior, we will prompt the owner to get the animal under control. We reserve the right to ask owners to remove animals from the Lounge at our discretion.

Guidelines for Service Animals:

• Service animals are welcome to enter the Capital One Lounge alongside their handlers.
• We request service animals be well-behaved and remain on leashes or harnesses (unless this impedes the animal’s ability to perform its duties) while visiting the Lounge.
• Service animals are permitted to enter all of the amenity rooms and food-service areas if accompanied by their handlers. We simply request that all animals stay off the furniture.
• The airport offers designated animal relief areas. We kindly ask that you leverage these facilities prior to and/or after your visit to the Capital One Lounge, as urinating and defecating are not permitted in the Lounge.
• Should a service animal misbehave or threaten the safety of a guest or staff member, we will prompt the owner to get the animal under control. If the service animal continues to exhibit disruptive or dangerous behaviour, we reserve the right to ask the handler to remove the animal from the Lounge.

Per airport procedures, items left behind are turned over to Airport Security for safekeeping.

No, the Capital One Lounges don’t have banking services available.